Hotel Front Desk Attendant
Hampton Inn and Suites — Tallahassee • Tallahassee, FL, US
Posted 6 hours ago
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
- Take reservations in person, via email, or over the phone, including group bookings.
- Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
- Balance cash at the end of each shift and generate reports for the next shift.
- Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven customer service experience with a strong guest-focused mentality
- Availability to work flexible schedules, including weekends and holidays.
- Experience in hospitality or customer service is preferred but not required.
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
Compensation
$15.50 - $16 hourly
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
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