Hotel Front Desk Attendant

Holiday Inn Express, The Rock - Downtown Spokane • Spokane, WA, US

Posted 2 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Connect with the housekeeping department to ensure guest accommodations are ready
Field customer complaints when necessary

Qualifications

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Must have graduated high school, received a GED or equivalent
Well-versed in taking telephone calls and handling stressful situations

Compensation

$18 - $20/hour

About Holiday Inn Express, The Rock - Downtown Spokane

Join the team at the Castle on the Rock! A Spokane landmark, come see why it's really what is inside the building that makes it special.