Hotel Front Desk Attendant

Holiday Inn Express Louisville • Shepherdsville, KY, US

Posted 20 hours ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! We are now hiring for multiple part-time positions.

1st Shift- 7 am-3 pm Saturday and Sunday

2nd Shift- 3 pm-11 pm Saturday and Sunday

3rd Shift- 11 pm-7 am Wednesday and Thursday

Responsibilities

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Field customer complaints when necessary
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Communicate with housekeeping to make sure guest rooms are ready

Qualifications

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Well-versed in taking telephone calls and handling stressful situations
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Must have graduated high school, received a GED or equivalent
Working knowledge of Microsoft Office and reservation management systems

Compensation

$14/hour

About Holiday Inn Express Louisville

Our property is dedicated to providing a good experience for our guests through each department. No matter our position, we pride ourselves on providing a hospitable environment.