Hotel Front Desk Attendant
Woodspring Suites Sanford • Sanford, FL, US
Posted 4 hours ago
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
- Manage guest check-ins and check-outs appropriately
- Operate hotel switchboard, take calls and provide information and transfer calls
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Welcome guests warmly, determine their needs, and manage the registration process.
- Proven customer service experience with a strong guest-focused mentality
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Availability to work flexible schedules, including weekends and holidays.
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
- Experience in hospitality or customer service is preferred but not required.
Compensation
$14.50 - $15 hourly
At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!
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