Holiday Inn Express & Suites, SLC Airport•Salt Lake City, UT, US
Posted ago
Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Work with the housekeeping staff to ensure rooms are ready for new guests
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Mitigate customer complaints as needed
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
Working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
High school diploma, GED, or equivalent
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation
$14 - $16 hourly
About Holiday Inn Express & Suites, SLC Airport
Come and join our team at the beautiful Holiday Inn Salt Lake City in Utah!