Hotel Front Desk Attendant

Home2 Suites - Riverview • Riverview, FL, US

Posted 8 hours ago

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

Handle guest check-ins, check-outs, and payment processing with accuracy.
Balance cash at the end of each shift and generate reports for the next shift.
Welcome guests warmly, determine their needs, and manage the registration process.
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
Take reservations over the telephone, through emails and in person, including groups

Qualifications

Availability to work flexible schedules, including weekends and holidays.
Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
Proven customer service experience with a strong guest-focused mentality
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$15.5 - $16.5/hour

About Home2 Suites - Riverview

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!