Hotel Front Desk Attendant

Holiday Inn Express & Suites Prosser • Prosser, WA, US

Posted 44 minutes ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Connect with the housekeeping department to ensure guest accommodations are ready
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Handle customer complaints as necessary

Qualifications

Working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred
Must have graduated high school, received a GED or equivalent
Well-versed in taking telephone calls and handling stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Compensation

$17.16 - $18.50 hourly

About Holiday Inn Express & Suites Prosser

Explore Local Wineries From Our Prosser Hotel

It is our pleasure to welcome you to the Holiday Inn Express and Suites – Prosser, WA, where you are a part of it all, and incredible value and comfort are offered. Our newly built Prosser, WA hotel offers a convenient location to explore the many wineries surrounding us.