Hotel Front Desk Attendant

Hampton Inn Prattville • Prattville, AL, US

Posted 2 months ago

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
Balance cash at the end of each shift and generate reports for the next shift.
Handle guest check-ins, check-outs, and payment processing with accuracy.
Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions

Qualifications

Experience in hospitality or customer service is preferred but not required.
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
Proven customer service experience with a strong guest-focused mentality
Availability to work flexible schedules, including weekends and holidays.

Compensation

$14 - $15 hourly

About Hampton Inn Prattville

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners