Hotel Front Desk Attendant

LaQuinta Inn & Suites Lexington South • Lexington, KY, US

Posted 3 months ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Communicate with housekeeping to make sure guest rooms are ready
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Bookkeeping: keep accurate records of all hotel guest account information
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Handle customer complaints as necessary

Qualifications

Must be able to stand on your feet for 8 hours during a typical shift
Please only apply if you meet each of these criteria

High school graduate, GED recipient, or equivalent
Well-versed in taking telephone calls and handling stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Compensation

$12 - $12.5/hour

About LaQuinta Inn & Suites Lexington South

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a core focus on exceeding its guests' expectations. Rolling Hills Hospitality has positioned itself as one of the region's leading hotel development and management companies by incorporating high operational standards and achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading more than 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains honored relationships with the nation's leading hotel companies, including Marriott, Hilton, IHG, and Hyatt.

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