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Hotel Front Desk Attendant

Comfort Inn Laurel - Fort Meade • Laurel, MD, US

Posted 12 hours ago

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
  • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
  • Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
  • Take reservations in person, via email, or over the phone, including group bookings.
  • Handle guest check-ins, check-outs, and payment processing with accuracy.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Availability to work flexible schedules, including weekends and holidays.
  • Strong customer service skills with a guest-focused approach.
  • Physical ability to stand, walk, and lift up to 25 pounds as needed.
  • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.

Compensation

$15.50 - $17 yearly

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

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Do you have basic front desk hotel skills?
Do you have experience using Microsoft Office programs?
Do you live within a 30 mile radius of this position’s location?
Do you have experience in Hospitality?
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