Hotel Front Desk Attendant
Comfort Inn Laurel - Fort Meade • Laurel, MD, US
Posted 11 hours ago
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
- Welcome guests warmly, determine their needs, and manage the registration process.
- Take reservations in person, via email, or over the phone, including group bookings.
- Manage guest check-ins and check-outs appropriately
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Experience in hospitality or customer service is preferred but not required.
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong customer service skills with a guest-focused approach.
- Availability to work flexible schedules, including weekends and holidays.
Compensation
$16 - $18 hourly
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
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