Hotel Front Desk Clerk
Orangewood Inn & Suites KCI • Kansas City, MO, US
Posted 3 years ago
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
- Provide information about our hotel, available rooms, rates, and amenities
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Manage online and phone reservations
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Field customer complaints when necessary
- Connect with the housekeeping department to ensure guest accommodations are ready
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Has experience answering telephone calls and troubleshooting stressful situations
- High school diploma, GED, or equivalent
Compensation
$15.50+ hourly
We are an interior corridor hotel with a 7-minute estimated drive from Kansas City International Airport.
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