Hotel Front Desk Attendant
The Inn at Gig Harbor • Gig Harbor, WA, US
Posted 9 months ago
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Bookkeeping: keep accurate records of all hotel guest account information
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Communicate with housekeeping to make sure guest rooms are ready
- Mitigate customer complaints as needed
- Has experience answering telephone calls and troubleshooting stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school diploma, GED, or equivalent
- Working knowledge of Microsoft Office and reservation management systems
Compensation
$19 hourly
The Inn at Gig Harbor brings a cozy and relaxing ambiance and outstanding service, combined with the adventurous style of the Pacific Northwest. The Inn’s premier location positions you just 10 minutes from waterfront dining, harbor activities, and the Gateway to the Olympic Peninsula.
We offer great benefits. We provide Health insurance and an option for group insurance, like dental, hospital, and indemnity. We have a generous 5% matching 401(k) vestment program. Quarterly project-based bonuses. Paid time off and 7 vacation days with time and a half. It's a great company to work for and a great hotel to be a part of.
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