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Hotel Front Desk Attendant

Sheraton Suites Cypress Creek • Fort Lauderdale, FL, US

Posted 2 hours ago

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Field customer complaints when necessary
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Must have graduated high school, received a GED or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1+ year of hotel industry experience or related job preferred

Welcome to our All-Suite, professionally appointed Sheraton Suites Fort Lauderdale at Cypress Creek. Located on the north side in the Cypress Creek Corporate Park, Exit 33 from I-95, we are pleased to welcome our Business Travelers and Leisure travelers alike. Located just a short drive from the Executive Airport (FXE), 1.5 miles; Fort Lauderdale International Airport (FLL), 6.8 miles; Fort Lauderdale Beach and Inter Miami Stadium, 1 mile away; and Isle Casino Racing, 7.6 miles from the Fort Lauderdale Cruise Port.

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