Hotel Front Desk Attendant

La Quinta Inn & Suites Fairbanks • Fairbanks, AK, US

Posted 4 years ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Field customer complaints when necessary
Bookkeeping: keep accurate records of all hotel guest account information
Work with the housekeeping staff to ensure rooms are ready for new guests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

High school diploma, GED, or equivalent
Comfortable taking telephone calls and mitigating stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred

Compensation

$17 - $18/hour

About La Quinta Inn & Suites Fairbanks

Stay with us at our La Quinta Inn & Suites by Wyndham Fairbanks Airport hotel, ideally located just minutes from Fairbanks International Airport (FAI). If you're flying in or out of the area, we offer a free airport shuttle for your convenience.