Hotel Front Desk Attendant

Candlewood Suites Eagan Arpt South - Mall Area by IHG • Eagan, MN, US

Posted 19 hours ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Work with the housekeeping staff to ensure rooms are ready for new guests
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Mitigate customer complaints as needed
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

Working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
High school graduate, GED recipient, or equivalent
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$17 hourly

About Candlewood Suites Eagan Arpt South - Mall Area by IHG

At ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!