Hotel Front Desk Receptionist

Hampton Inn and Suites Dothan • Dothan, AL, US

Posted 2 months ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Mitigate customer complaints as needed
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Communicate with housekeeping to make sure guest rooms are ready

Qualifications

1+ year of hotel industry experience or related job preferred
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Comfortable taking telephone calls and mitigating stressful situations
Must have graduated high school, received a GED or equivalent
Working knowledge of Microsoft Office and reservation management systems

Compensation

$11.50 - $12 hourly

About Hampton Inn and Suites Dothan

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.