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Hotel Front Desk Attendant

Hampton Inn Cumming • Cumming, GA, US

Posted 3 hours ago

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
  • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
  • Handle guest check-ins, check-outs, and payment processing with accuracy.
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
  • Take reservations over the telephone, through emails and in person, including groups
  • Operate hotel switchboard, take calls and provide information and transfer calls
  • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
  • Experience in hospitality or customer service is preferred but not required.
  • Physical ability to stand, walk, and lift up to 25 pounds as needed.
  • Strong customer service skills with a guest-focused approach.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$15 hourly

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.

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Do you have experience using Microsoft Office programs?
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