Hotel Front Desk Attendant

voco | The Clair • Cincinnati, OH, US

Posted 4 months ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Be on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Field customer complaints when necessary
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

Must be able to stand on your feet for 8 hours during a typical shift
Please only apply if you meet each of these criteria

Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1+ year of hotel industry experience or related job preferred
Must have graduated high school, received a GED or equivalent
Comfortable taking telephone calls and mitigating stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems

Compensation

$15/hour

About voco | The Clair

Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.