Hotel Front Desk Attendant

voco | The Clair • Cincinnati, OH, US

Posted 6 months ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Be on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Handle customer complaints as necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

Must be able to stand on your feet for 8 hours during a typical shift
Please only apply if you meet each of these criteria

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Well-versed in taking telephone calls and handling stressful situations

Compensation

$15 hourly

About voco | The Clair

Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.