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Hotel Front Desk Attendant

Holiday Inn Express & Suites Pittsburgh SW - Southpointe • Canonsburg, PA, US

Posted 1 hour ago

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Communicate with housekeeping to make sure guest rooms are ready
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Mitigate customer complaints as needed
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Has experience answering telephone calls and troubleshooting stressful situations
  • 1+ year of hotel industry experience or related job preferred
  • High school graduate, GED recipient, or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Compensation

$16 hourly

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Benefits

ARK Hospitality offers a comprehensive benefits package, including:

  • 401(k) with Company Match

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Paid Time Off (PTO)

  • Professional Development Opportunities

  • Ongoing Sales Training

  • Career Development Pathways

  • Community Involvement Opportunities

  • Collaborative Team Environment

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