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Hotel Front Desk Attendant

Holiday Inn Express Tampa - Brandon by IHG • Brandon, FL, US

Posted 3 months ago

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

  • Operate hotel switchboard, take calls and provide information and transfer calls
  • Take reservations in person, via email, or over the phone, including group bookings.
  • Welcome guests warmly, determine their needs, and manage the registration process.
  • Handle guest check-ins, check-outs, and payment processing with accuracy.
  • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions

Qualifications

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Availability to work flexible schedules, including weekends and holidays.
  • Proven customer service experience with a strong guest-focused mentality
  • Physical ability to stand, walk, and lift up to 25 pounds as needed.
  • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Compensation

$15 - $16 hourly

About Holiday Inn Express Tampa - Brandon by IHG

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.

Resume upload*

Do you have basic front desk hotel skills?
Do you have experience using Microsoft Office programs?
Do you live within a 30 mile radius of this position’s location?
Do you have experience in Hospitality?
Do you have experience with the IHG brand?
Are you authorized to work in the United States?

Your responses help the employer evaluate your fit for this role.

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