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Hotel Front Desk Attendant

Sonesta Select Boca Raton Town Center • Boca Raton, FL, US

Posted 7 months ago

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
  • Handle guest check-ins, check-outs, and payment processing with accuracy.
  • Take reservations over the telephone, through emails and in person, including groups
  • Operate hotel switchboard, take calls and provide information and transfer calls
  • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process

Qualifications

  • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
  • Availability to work flexible schedules, including weekends and holidays.
  • Strong customer service skills with a guest-focused approach.
  • Physical ability to stand, walk, and lift up to 25 pounds as needed.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$15.5 - $16/hour

About Sonesta Select Boca Raton Town Center

ARK Hospitality's mission is to positively impact the hospitality industry by raising the bar on what relationships, reputation, and returns mean, with a focus on owner results, a strong intentional culture, proven systems, and dedicated talent to achieve optimal outcomes. ARK believes that by prioritizing its employees and fostering a supportive work environment, it benefits owners, investors, and guests, ultimately driving success for all stakeholders.

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