Hotel Front Desk Attendant

Extended Stay America Suites Albuquerque - Airport • Albuquerque, NM, US

Posted 18 hours ago

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

Balance cash at the end of each shift and generate reports for the next shift.
Take reservations over the telephone, through emails and in person, including groups
Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
Provide guests with information about hotel amenities, dining, and travel directions.
Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process

Qualifications

Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
Physical ability to stand, walk, and lift up to 25 pounds as needed.
Proven customer service experience with a strong guest-focused mentality
Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
Availability to work flexible schedules, including weekends and holidays.

Compensation

$14 - $16/hour

About Extended Stay America Suites Albuquerque - Airport

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.