Hotel Front Desk Attendant
Hampton Inn by Hilton Ocoee Orlando • 11405 W Colonial Dr, Ocoee, FL, US
Posted 23 hours ago
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
- Balance cash at the end of each shift and generate reports for the next shift.
- Handle guest check-ins, check-outs, and payment processing with accuracy.
- Operate hotel switchboard, take calls and provide information and transfer calls
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
- Take reservations over the telephone, through emails and in person, including groups
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven customer service experience with a strong guest-focused mentality
- Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
Compensation
$16 - $16.50 hourly
Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.
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