Hotel Front Desk Associate

Comfort Inn Powell - Knoxville North • Knoxville, TN, US

Posted 13 hours ago

Description

Want to be part of an award-winning hotel team? We're searching for a stellar front desk agent to join our family-like work environment!

Our newly renovated hotel needs a friendly, service-focused front desk agent to join our guest services team. If you love interacting with people and creating memorable experiences, this is the perfect opportunity for you! As our new front desk associate, you'll welcome guests, manage reservations, answer questions, and ensure our customers feel cared for and at home during their stay.

We're not just looking for any front desk agent - we want someone exceptional who will embody our hotel's warm, inviting spirit. If you possess outstanding customer service skills, a positive attitude, and a passion for hospitality, apply to join our team today! Perks include discounted hotel stays, quarterly bonuses, and a tight-knit work culture.

Don't miss this opportunity to turn your passion for service into a rewarding hotel career at an award-winning property! We can't wait to welcome you to our family.

Work Benefits: Safe and pleasant work environment
A workplace culture of caring
Uniforms provided
Paid vacations and holidays
Quarterly bonus opportunities
Insurance options
Employee perks and deals
Great employee discounted travel deals

Responsibilities

Uphold hotel policies and procedures to ensure guest satisfaction and safety
Maintain a clean and organized front desk and public space area

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Connect with the housekeeping department to ensure guest accommodations are ready
Bookkeeping: keep accurate records of all hotel guest account information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

Exhibits working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Must have graduated high school, received a GED or equivalent

Compensation

$13 - $15/hour

About Comfort Inn Powell - Knoxville North

Team Members receive:

Paid vacation and holidays
Quarterly bonuses
Hotel and travel discounts through Choice Hotels
A tight-knit team that treats you like family, not a number

Join our team to be a part of a great company culture and family atmosphere. If you love working with people, we'd love for you to be a part of our wonderful family today! This is a newly renovated, multi-year Choice Hotels Award-Winning Hotel and a TripAdvisor Certificate of Excellence Award-Winning Hotel.