We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Field customer complaints when necessary
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
High school graduate, GED recipient, or equivalent
Comfortable taking telephone calls and mitigating stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation
$12 - $13 hourly
About Best Western Plus Butte Plaza Inn
We value hard work through a team environment. By joining our team you will be expanding your family.