Hotel Front Desk Agent - Seasonal
Hilton Garden Inn Atlanta East/Stonecrest • Lithia Springs, GA, US
Posted 8 hours ago
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
- Connect with the housekeeping department to ensure guest accommodations are ready
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Field customer complaints when necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Well-versed in taking telephone calls and handling stressful situations
- Must have graduated high school, received a GED or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
Find us off I-20, steps from the Mall at Stonecrest shops and dining. Lithonia businesses are within 10 minutes, and the Georgia International Horse Park is 20 minutes away. Check out Stone Mountain Park or reach downtown Atlanta in half an hour. Our restaurant has cooked-to-order breakfast and dinner covered, and our Pavilion Pantry is always open for snacks.
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