Hotel Front Desk Agent - Pm Shift

Embassy Suites by Hilton Colorado Springs • Colorado Springs, CO, US

Posted 2 months ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Handle customer complaints as necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Work with the housekeeping staff to ensure rooms are ready for new guests
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications

High school diploma, GED, or equivalent
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Well-versed in taking telephone calls and handling stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$17.5 - $18.5/hour

About Embassy Suites by Hilton Colorado Springs

Join Our Team at Embassy Suites by Hilton Colorado Springs

At Hilton, we’re more than hospitality—we’re about people, purpose, and growth. When you join our team, you step into a culture built on integrity, service, and teamwork. We’re proud to be recognized as one of the best places to work because we invest in our people and their future.

Here, your work truly matters. Every detail you handle creates moments guests remember and helps shape a workplace you can be proud of. You’ll be supported by leaders who listen and care, with opportunities to learn, grow, and advance your career.

We’re part of something bigger than just a hotel. Together, we’re building a culture where high standards meet genuine care. If you’re ready to make an impact, develop your skills, and be part of a team that celebrates success—come grow with Hilton.

Be part of something bigger. Build your future with Hilton.

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