Candlewood Suites St. Charles is seeking a dependable, friendly, and flexible Front Desk Agent to join our team.

Important: Please apply only if you can work the required combination of morning, evening, and overnight shifts.

Required Schedule Availability

Applicants must be available to work all three shifts:

• 7:00 a.m.–3:00 p.m.

• 3:00 p.m.–11:00 p.m.

• 11:00 p.m.–7:00 a.m.

The regular schedule will include two overnight shifts from 11:00 p.m.–7:00 a.m. The additional scheduled shifts will include both the 7:00 a.m.–3:00 p.m. shift and the 3:00 p.m.–11:00 p.m. shift.

This is not a position where applicants may select only one preferred shift. Candidates must be able and willing to work mornings, evenings, and overnights. Weekend and holiday availability is also required.

Front Desk Responsibilities

• Welcome guests and provide friendly, professional service

• Complete guest check-ins, checkouts, and reservation updates

• Answer telephone calls and respond to guest questions

• Process payments, deposits, and credit card authorizations accurately

• Handle guest concerns professionally and notify management when assistance is needed

• Maintain accurate front desk records and complete assigned shift reports

• Communicate effectively with housekeeping and maintenance

• Follow hotel safety, security, privacy, and cash-handling procedures

• Monitor the property and respond appropriately to guest needs

• Keep the front desk, lobby, guest laundry room, and other public areas clean and organized

• Check and empty trash in assigned public areas

• Assist the housekeeping department with washing, drying, folding, and organizing hotel laundry as needed

• Complete additional duties assigned by management

Night Audit Responsibilities

• Complete the hotel’s nightly audit procedures accurately and on time

• Review guest accounts, room charges, payments, and transaction postings

• Correct or report discrepancies according to hotel procedures

• Balance cash, credit card, and other payment transactions

• Process no-shows and verify reservation information

• Run the end-of-day process in the hotel’s property-management system

• Prepare, organize, and distribute required daily reports

• Set up the front desk and prepare necessary information for the morning shift

• Monitor hotel activity and help maintain a safe, secure environment overnight

• Respond to guest requests and concerns while working independently

• Communicate any incidents, account issues, or unfinished tasks to management and the next shift

• Previous hotel, front desk, night audit, or customer-service experience is preferred

• Open availability for all three shifts is required

• Must be dependable, punctual, and flexible

• Strong communication and guest-service skills

• Basic computer, data-entry, and math skills

• Ability to follow detailed night audit procedures

• Ability to work independently during overnight shifts

• Ability to remain calm and professional in challenging situations

• Willingness to assist with laundry and public-area cleaning

• Ability to stand for extended periods and lift, push, or carry items required for regular hotel duties

Candlewood Suites by IHG is a trusted extended-stay hotel brand dedicated to making every guest feel at home. Whether guests are staying for a few nights or several weeks, they rely on us to provide a clean, comfortable, and welcoming environment.

At Candlewood Suites St. Charles, we believe our team members are the heart of our success. We foster a supportive, respectful, and team-oriented workplace where every employee is valued and every role makes a difference. Our housekeeping team is essential to delivering the exceptional guest experience we're known for, and we take pride in maintaining the highest standards of cleanliness and hospitality.