Hotel Front Desk Agent

Hampton Inn Warner Robins • Warner Robins, GA, US

Posted 2 months ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Bookkeeping: keep accurate records of all hotel guest account information
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
Handle customer complaints as necessary
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Exhibits working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Must have graduated high school, received a GED or equivalent
Well-versed in taking telephone calls and handling stressful situations

Compensation

$13/hour

About Hampton Inn Warner Robins

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.

We offer:

PTO
Paid Birthday
401(k)
Payday advance
Health, Vision, and Dental
Travel Program
Bonus Program