Hotel Front Desk Agent
Heritage Hotel Golf Spa and Conference Center • Southbury, CT, US
Posted 5 months ago
Description
Responsibilities
- Handle customer complaints as necessary
- Bookkeeping: keep accurate records of all hotel guest account information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications
- High school diploma, GED, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Working knowledge of Microsoft Office and reservation management systems
- 1+ year of hotel industry experience or related job preferred
- Comfortable taking telephone calls and mitigating stressful situations
Compensation
$18/hour
About Heritage Hotel Golf Spa and Conference Center
Tucked away near the scenic Litchfield Hills of Connecticut and conveniently located between New York & Boston, The Heritage Hotel, Golf, Spa, & Conference Center boasts New England charm with a modern touch. We offer many on-site amenities to enhance your stay, such as a full-service spa, a complete gym & health club, a restaurant, golfing, & more.
The state of Connecticut boasts many diverse dining options, attractions for all ages & interests, historical sites & museums, and many microbreweries & distilleries. Check out our explore page and plan your New England adventure today!
Share this job
All jobs / Jobs in CT / Heritage Hotel Golf Spa and Conference Center / Hotel Front Desk Agent