Hotel Front Desk Agent

Marriott Seattle Airport • Seattle, WA, US

Posted 2 hours ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Connect with the housekeeping department to ensure guest accommodations are ready
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Handle customer complaints as necessary
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

1+ year of hotel industry experience or related job preferred
Has experience answering telephone calls and troubleshooting stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Must have graduated high school, received a GED or equivalent
Working knowledge of Microsoft Office and reservation management systems

Compensation

$22.01 hourly

About Marriott Seattle Airport

Seattle Airport Marriott is conveniently located just a mile away from Seattle-Tacoma International Airport. It is the perfect option for business and leisure travelers, as well as anyone flying in or out of the airport. The hotel is located just a short drive away from downtown Seattle and numerous dining, shopping, entertainment, and nightlife options.

We offer a combination of benefits based on full-time and part-time eligibility, including

Medical, Dental, Vision, Consumer-Driven Health Plan, Health Savings Account, Accident Coverage, Critical Illness Coverage, Life Insurance, Pet Insurance, PTO, Sick Time, and Brand Hotel discounts.