Hotel Front Desk Agent

Adelphi Hotel Partners • Saratoga Springs, NY, US

Posted 1 hour ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Handle customer complaints as necessary
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

1-2 years of hotel receptionist experience

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
High school diploma, GED, or equivalent
Comfortable taking telephone calls and mitigating stressful situations
1+ year of hotel industry experience or related job preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems

Compensation

$23 hourly

About Adelphi Hotel Partners

The Adelphi Hotel and Salt & Char Restaurant in Saratoga Springs’ landmark boutique property, which blends old-world grace and Victorian grandeur with exceptional service and style for today’s guests. It is a part of the Adelphi Owner Group, which manages luxury hotels, restaurants, and hospitality properties.