Hotel Front Desk Agent- All Shifts

The Hotel Front Desk Agent will provide outstanding guest service by providing the guest with assistance in any area necessary, answering the PBX, making reservations, and checking guests in and out. In addition, posting any charges incurred during the stay.

• Impress Guests. Greet all guests with a friendly welcome and a smile. Respond promptly to guest questions, complaints, and requests.

• Maintain a clean, pleasant, and professional image for guests and wear the proper uniform at all times. Keep the work area clean and organized.

• Supply information about the hotel’s services, the community, points of interest, accurate travel directions, etc.

• Work the lobby bar as needed and as necessary.

• Clean the lobby area to maintain a clean, neat, and professional atmosphere.

• Answer the phone within 3 rings and direct calls professionally and courteously. Take accurate messages and deliver them promptly.

• Complete guest check-ins and check-outs according to standards of service.

• Sell rooms as needed and make reservations when requested, using knowledge of room rates and selling restrictions and strategies.

• Complete all duties as specified on shift checklist. Print reports as assigned.

• Review all daily events to assist incoming guests with the location of their functions.

• Communicate all guests at risk with the supervisor and/or manager on duty.

• Communicate with other hotel departments regarding guest service requests or complaints.

• Responsible for the shift cash drawer and balance to report at the end of each shift.

• Cash guest checks and handle credit card transactions according to set accounting procedures.

• Provide assistance to other team members to contribute to the smooth operation of the department and the hotel.

• Create a comfortable guest experience by immediately taking care of requests, including but not limited to beverage service, baggage handling, extra amenities, rollaways, cribs, and anything else requested by the guest.

• Help set up and begin breakfast until the attendant shows up for their shift, if applicable.

• Perform all duties as required and other tasks as assigned while following good housekeeping habits and safe work practices.

• Must be open to working all Front Desk Shifts: 7 am- 3 pm, 3 pm- 11 pm, 11 pm- 7 am.

• Must be a team player.

• Must be able to multi-task.

• Must have 1+ years of experience in Customer Service/Hospitality experience.

• High School Diploma preferred but not required.

Five Rivers Hospitality is more than just a hotel company – we're a community dedicated to providing outstanding hospitality to our guests and a fulfilling work experience for our team members. We have hotels across the United States, and we are committed to offering comfortable accommodations and exceptional service.