Hotel Front Desk Agent
Skyline Hotel Detroit Airport, SureStay Collection by BW • Romulus, MI, US
Posted 3 months ago
Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Full-time and part-time openings.
Responsibilities
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Handle customer complaints as necessary
- Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- 1+ year of hotel industry experience or related job preferred
- High school diploma, GED, or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- Exhibits working knowledge of Microsoft Office and reservation management systems
About Skyline Hotel Detroit Airport, SureStay Collection by BW
The Skyline Hotel Detroit Airport, SureStay Collection by BW offers 271 rooms and over 12,000 sq ft of event space.
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