Hotel Front Desk Agent

Home2 Suites Prattville • Prattville, AL, US

Posted 50 minutes ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
Mitigate customer complaints as needed
Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

High school diploma, GED, or equivalent
Comfortable taking telephone calls and mitigating stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Exhibits working knowledge of Microsoft Office and reservation management systems

Compensation

$13 - $14.50 hourly

About Home2 Suites Prattville

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!