Hotel Front Desk Agent

The Inn At Meadowbrook • Prairie Village, KS, US

Posted 14 days ago

Description

Hotel Front Desk Agent - PM $17/hr

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Provide superior customer service through every guest encounter
Always be smiling, helpful, and have a positive, can-do attitude

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Work with the housekeeping staff to ensure rooms are ready for new guests
Field customer complaints when necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

Have superb communication skills and multitasking skills
Working knowledge of Microsoft Office
32-40 hours per week position, and must be able to work any nights and weekends
The typical schedule is 3 pm-11 pm. There may also be some 7 am-3 pm shifts
Opportunity for a 40-hour 4-day work week after 90 days

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Must have graduated high school, received a GED or equivalent
Has experience answering telephone calls and troubleshooting stressful situations

Compensation

$17 - $17/hour

About The Inn At Meadowbrook

The Inn at Meadowbrook is an independent 54-room boutique Hotel and Luxury Inn, nestled on the edge of an eighty-acre park and surrounded by mature trees, winding paths, and tranquil lakes.

Enjoy a work environment where you are given the tools, training, staffing, and support to be your best! Be part of a 5-star rated team (check our online reviews!).

Medical, Dental, and Vision options. 401(k), Short-term, Long-term Disability, and Life Insurance, 2 weeks paid vacation. Yearly pay raises. Monthly and semi-annual bonuses.

www.innatmeadowbrook.com