Hotel Front Desk Agent

Hilton Garden Inn Center City Philadelphia • Philadelphia, PA, US

Posted 57 minutes ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Field customer complaints when necessary
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Bookkeeping: keep accurate records of all hotel guest account information
Communicate with housekeeping to make sure guest rooms are ready

Qualifications

High school diploma, GED, or equivalent
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Has experience answering telephone calls and troubleshooting stressful situations

About Hilton Garden Inn Center City Philadelphia

Relax in the heart of downtown Philadelphia, steps from the Philadelphia Convention Center. Reading Terminal Market is next door, and Independence Hall is minutes away. We're two blocks from Jefferson Station and 13th St. Trolley Station – hitch a ride to explore the wider city or reach the airport, 12 miles away.