Description

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Well-versed in taking telephone calls and handling stressful situations
• High school graduate, GED recipient, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$14 - $15/hour

About Four Seasons Island Resort