Hotel Front Desk Agent
Holiday Inn Milwaukee Riverfront by IHG • Milwaukee, WI, US
Posted 2 months ago
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Mitigate customer complaints as needed
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Bookkeeping: keep accurate records of all hotel guest account information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- High school diploma, GED, or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
- Working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Work, rest, and connect at Holiday Inn Milwaukee Riverfront, just minutes from Downtown Milwaukee and situated along the scenic banks of the Milwaukee River. Located in the heart of Milwaukee's North Shore communities—Whitefish Bay, Glendale, and Shorewood—the hotel is conveniently near Marquette University and the University of Wisconsin–Milwaukee (UWM). Explore top attractions, including Sprecher Brewery, Bavarian Bierhaus, American Family Field, and Fiserv Forum, home to the Milwaukee Bucks in the Deer District.
Share this job
All jobs / Jobs in WI / Holiday Inn Milwaukee Riverfront by IHG / Hotel Front Desk Agent
Not quite what you're looking for? Search jobs by title, location, or company.