Hotel Front Desk Agent
Hampton Inn Lincoln South Heritage • Lincoln, NE, US
Posted 2 hours ago
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Mitigate customer complaints as needed
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- High school graduate, GED recipient, or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Has experience answering telephone calls and troubleshooting stressful situations
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
We're just off Highway 2, seven miles from downtown attractions including the University of Nebraska-Lincoln, and boutique businesses like Hurts Donut Co. and the Marcus Lincoln Grand Cinema in the historic Haymarket district. Get some time on the green, five minutes north at Holmes Park Golf Course.
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