Description

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary

Qualifications

• High school diploma, GED, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$14.5/hour

About Hilton Jackson