Hotel Front Desk Agent
Pine Mountain Ski & Golf Resort • Iron Mountain, MI, US
Posted 10 days ago
- Communicate with housekeeping to make sure guest rooms are ready
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Mitigate customer complaints as needed
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Must have graduated high school, received a GED or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
Nestled in Michigan's Upper Peninsula, Pine Mountain Ski & Golf Resort is a year-round haven for outdoor enthusiasts.
In the winter, its slopes cater to skiers of all levels, with well-groomed trails, snowboarding options, and tubing fun. Summer transforms the landscape into a golfer's paradise, boasting a challenging 18-hole championship course amidst scenic beauty.
Beyond skiing and golfing, Pine Mountain invites exploration of the surrounding wilderness through hiking trails, fishing spots, and scenic overlooks. It's a perfect destination for families, couples, and outdoor enthusiasts seeking memorable experiences in a serene and picturesque setting.
Employee benefits include free skiing and golf! We also offer benefits to full-time employees such as health insurance, dental, vision, PTO, etc.
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