Hotel Front Desk Agent
Koosh Collection • Hollywood, FL, US
Posted 2 years ago
- Bookkeeping: keep accurate records of all hotel guest account information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Mitigate customer complaints as needed
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Comfortable taking telephone calls and mitigating stressful situations
- Working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Must have graduated high school, received a GED or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Koosh Collection is a growing hospitality and restaurant group focused on creating unique experiences for our guests and building a strong team of talented, passionate, and dedicated people.
Our collection includes different hotels, restaurants, and hospitality concepts, each with its own personality, culture, and style. We believe that great hospitality starts with great people, which is why we are always looking for talented, motivated, and unique individuals who want to grow with us and make a difference.
At Koosh Collection, our leaders work together to maintain high standards of guest service, quality, and hospitality across our properties while giving our team members opportunities to learn, grow, and develop their careers.
We are looking for people who are ready to bring their personality, talent, creativity, and passion for hospitality to our team.
Come grow with Koosh Collection and be part of something unique.
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