Hotel Front Desk Agent
Sheraton Harrisburg Hershey • Harrisburg, PA, US
Posted 3 months ago
Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Mitigate customer complaints as needed
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
Qualifications
- Comfortable taking telephone calls and mitigating stressful situations
- Must have graduated high school, received a GED or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
About Sheraton Harrisburg Hershey
Experience superior hospitality in the heart of Pennsylvania at one of the best hotels in Harrisburg, Pennsylvania. Located near downtown Harrisburg, our award-winning hotel is close to popular spots like Harrisburg Mall, the National Civil War Museum, and Harrisburg International Airport. For a family-friendly adventure, visit Hershey, PA, home to Hersheypark and Hershey's Chocolate World, just a 10-mile drive away.
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