Hotel Front Desk Agent
Sheraton Suites Cypress Creek • Fort Lauderdale, FL, US
Posted 7 months ago
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Mitigate customer complaints as needed
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Marriott/Lightspeed experience ideal
- Working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Compensation
$17 per hour
Welcome to our All-Suite, professionally appointed Sheraton Suites Fort Lauderdale at Cypress Creek. Located on the north side in the Cypress Creek Corporate Park, Exit 33, from I-95, we are pleased to welcome our Business Travelers and Leisure travelers alike. Located just a short drive to the Executive Airport (FXE), 1.5 miles, Fort Lauderdale International Airport (FLL), 6.8 miles, Fort Lauderdale Beach, Inter Miami Stadium, 1 mile away, and the Isle Casino Racing, 7.6 miles from the Fort Lauderdale Cruise Port.
Share this job
All jobs / Jobs in FL / Sheraton Suites Cypress Creek / Hotel Front Desk Agent
Not quite what you're looking for? Search jobs by title, location, or company.