Description

Responsibilities

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

• High school diploma, GED, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Compensation

$18 - $19/hour

About SpringHill Suites - TownePlace Suites Minneapolis Eden Prairie