Hotel Front Desk Agent
Holiday Inn Daytona Beach Oceanfront • Daytona Beach, FL, US
Posted 5 hours ago
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Handle customer complaints as necessary
- Working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Has experience answering telephone calls and troubleshooting stressful situations
Compensation
$16 - $18 hourly
About the Resort
The Holiday Inn Resort Daytona Beach Oceanfront is a full-service, oceanfront resort hotel located on the World's Most Famous Beach.
Overview
Team members across all departments are responsible for delivering attentive, courteous, and efficient service that supports a first-class guest experience, upholding brand and safety standards, and working collaboratively with other departments to ensure smooth day-to-day resort operations.
General Requirements
Flexible availability, including evenings, weekends, and holidays
Strong communication and customer service skills
Ability to work as part of a team in a fast-paced environment
Prior hospitality experience preferred for most roles; required for supervisory/management roles
What We Offer
Competitive pay
Growth and advancement opportunities within the company
A supportive, team-oriented work environment
Hotel travel discounts and other employee benefits
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