Description

Responsibilities

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Mitigate customer complaints as needed
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• 1+ year of hotel industry experience or related job preferred
• Must have graduated high school, received a GED or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Compensation

$17 - $18/hour

About Spark by Hilton Clifton