Hotel Front Desk Agent

Embassy Suites Blue Ash • Blue Ash, OH, US

Posted 3 months ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Handle customer complaints as necessary
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Work with the housekeeping staff to ensure rooms are ready for new guests
Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

Must be able to stand on your feet for 8 hours during a typical shift
Please only apply if you meet each of these criteria

Comfortable taking telephone calls and mitigating stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
High school diploma, GED, or equivalent

Compensation

$14 - $15/hour

About Embassy Suites Blue Ash

Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

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